Effective July 1, 2020
Information That We Collect
We collect personal information you directly provide to us. For example, we collect information when you create an account to register your products through the CloudSphere Support site, fill out a form, participate in a contest or promotion, make a purchase, apply for a job, communicate with us via third party social media sites, request information from us about product and services, request customer support or otherwise communicate with us. The types of information we may collect include your name, address, telephone number, e-mail address, company name, and other contact or identifying information you choose to provide. For a complete list of all data elements that we collect and the use of those data elements, contact us at privacy@CloudSphere.com.
When you access or use our Services, we automatically collect information about you, including the following.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring and exit pages, operating system, date and time stamp, and clickstream data. This data is not considered personal data because it does not identify individual users. We use this information to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.
We collect information about the computer or mobile device you use to access our Services, including hardware model, operating system and version, unique device identifiers and mobile network information.
We may collect information about your location each time you access or use one of our Services.
Information Collected by Cookies and Other Tracking Technologies
Propensity management is the management of an individual’s inclination or natural tendency toward certain interests, products, needs, and so on. In order to tailor our communications with you to make sure that we are addressing your specific needs and not overwhelming you with unwanted information. We use various technologies to collect information and handle propensity management, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to improve our Services and your experience, see which areas and features of our Services are popular and count visits.
When you revisit privacy@CloudSphere.com , our server recognizes the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you can still use most of the features of our Web site, including purchasing items. This privacy statement covers the use of propensity management by this site only and does not cover the use of propensity management by any advertisers.
We may also collect information using web beacons (also known as “gifs,” “pixel tags” “clear gifs”, “web beacons”, “web bugs” and “tracking pixels”). This helps us better manage content on our site by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, that are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons, which are about the size of a period, are embedded invisibly on Web pages. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see “Your Information Choices” below.
Information We Collect from Other Sources
We may also obtain information from other sources and combine that with information we collect through our Services.
Use of Information
This information is used to personalize our communications with you about products that are specific to your needs and interests. Rather than burden you with information that is not relevant or of interest to you, we try to target information that is specifically important to you.
Examples of the uses of this information include:
- To provide, maintain and improve our Services;
- To provide and deliver the products and services you request, process transactions and to send you related information, including confirmations and invoices,
- To send you technical notices, updates, security alerts and support and administrative messages;
- To respond to your comments, questions and requests and provide customer service;
- To communicate with you about CloudSphere and partner products, services, offers, promotions, rewards, and events and provide other news and information we think will be of interest to you;
- To monitor and analyze trends, usage and activities in connection with our Services;
- To personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests;
- To process and deliver contest entries and rewards; and
- To link or combine with other information we get from third parties to help understand your needs and provide you with better service.
By accessing and using the Services, you consent to the processing and transfer of your information in and to the United States and other countries.
If you browse and/or apply for jobs in the Careers portion of our Web site, your application and any additional information that you provide may be used to assess your skills and interests against career opportunities at CloudSphere, and for reporting purposes as may be required by U.S. law. We use your information to communicate with you and to inform you of career opportunities.
Sharing of Information
We may share personal information about you as follows:
- With third party vendors, consultants and other service providers who need access to your information to carry out work on our behalf;
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
- With your consent, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information.
We may also share aggregated or anonymized information that does not directly identify you.
Third Party Advertising and Analytics
Third-Party Technical Support
At times or in the future, CloudSphere may use the services of third parties to provide technical support services, including customer and field support, based on the customer’s specific requirements. For a complete list of our third-party providers, contact privacy@CloudSphere.com. Per our terms and agreements, all third-party providers are required to comply with all relevant country-specific data privacy laws.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our legal rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
We may use third parties to provide services on our site such as an email service providers, Web content delivery providers, chat providers, community platform providers, Web employment opportunity providers, product training providers, and sales lead tracking providers. We share your personal information with the third party as necessary to provide that service. For a complete list of these service providers and the services they perform on behalf of CloudSphere, contact us at privacy@CloudSphere.com.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Links to Other Sites
CloudSphere Web sites may contain links to other sites that are not owned or controlled by CloudSphere. Although we do not share your personal data with these other sites, we are not responsible for the privacy practices of such other sites.
This privacy statement applies only to information collected by CloudSphere Web sites.
The security of your personal data is important to us. CloudSphere takes reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Information Choices
If you supply us with your postal address online, you may receive periodic mailings from us with information about new products and services or upcoming events. If you do not want to receive such mailings at any point, let us know by writing to us at the postal address at the end of this document or by emailing us at privacy@CloudSphere.com. Send us your name and address and we will remove your name from all lists that we use internally and/or share with other noncommercial organizations. CloudSphere follows the country-specific requirements to implement the opt-out within the legally allowed time periods.
If you give us your telephone number online, you may receive telephone calls from us with information about new products and services or upcoming events. If you do not want to receive such telephone calls at any point, contact us atprivacy@CloudSphere.com or write to us at the postal address at the end of this document. Send us your name and phone number and we will remove your name from all lists that we use internally and/or share with other noncommercial organizations. CloudSphere follows the country-specific requirements to implement the opt-out within the legally allowed time periods.
Upon request, CloudSphere offers visitors the ability to have their information deleted or corrected for inaccuracies. To have your information corrected, contact us at privacy@CloudSphere.com or write to us at the address at the end of this document. We will respond to your request within the country-specific time frames, which can range from 5 to 30 business days.
If you use communities, blogs, or chat rooms on CloudSphere Web sites, you should be aware that any personally identifiable information you submit there can be read, collected, and used by other users of these forums, and could be used to send you unsolicited messages. CloudSphere is not responsible for the personally identifiable information that you choose to submit in these forums, unless it was released by CloudSphere without your consent.
For each visitor to our Web page, our Web server automatically recognizes only the visitor’s domain name, but not the e-mail address.
You may update, correct or delete information about you at any time by emailing us at privacy@CloudSphere.com If you wish to delete your account, please email us at privacy@CloudSphere.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a certain period of time.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.
You may opt out of receiving promotional emails from CloudSphere by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Your California Privacy Rights
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at privacy@CloudSphere.com. However, under the law, a business is not required to provide this information if it permits California residents to opt in to, or opt out of, this type of sharing. CloudSphere qualifies for this alternative option.
European Economic Area (EEA) Residents
If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined here.